• Seeking investment

While contact centers are investing heavily in communications, CRM and analysis tools, their service depends on Customer Service Representatives with limited skills and capabilities who have poor real-time support tools. It is therefore not surprising that customer satisfaction with contact centers has dropped globally. To deal with this problem, an Israeli company has developed a system for the real-time handling of customer interactions in contact centers.

Enveloping existing legacy technologies with a proprietary and integrated technology the company's innovative product offers call centers the ability to seamlessly combine the benefits of human and automated customer service representatives. The system elevates the service abilities of the overworked human customer service representatives by eliminating routine processes and presenting them with a selection of ready-made automatic solutions suited to the specific problem. 

Major Benefits:
•  Substantial cost reduction and increase of sales.
• Continuous improvement of customer interactions in real-time.
• Combination of the strengths of human and automated Customer Service Representatives.
• Increase in customer satisfaction.
• Use of legacy technologies.

Interested in this opportunity ? Contact us now !